Complaints Procedure

For Complaints About ACMO Condominium Managers or Management Providers:  

STEP 1:  File a Complaint with the CMRAO

Since November 1, 2017, the Condominium Management Regulatory Authority of Ontario (CMRAO) assumed responsibility for regulating and licensing condominium managers and condominium management providers in accordance with the Condominium Management Services Act, 2015 (CMSA) and its regulations.  Effective February 1, 2018, the CMRAO also assumed responsibility for handling complaints against condominium managers and condominium management providers. NOTE: ACMO will not accept or investigate a complaint concerning condominium managers or condominium management providers that are active members of ACMO until such time as the CMRAO has investigated and dealt with the complaint.

For more information about the CMRAO complaints process or to file a complaint, please visit the CMRAO website.

STEP 2: Following a CMRAO investigation, file a Complaint with ACMO

As the only association dedicated to the profession of Condominium Management in Ontario, we require our RCM, Corporate and ACMO 2000 Members to maintain high standards and ethical practices and have an established process to address complaints brought to our attention. Once the CMRAO has investigated and dealt with your complaint, you may opt to file a complaint with ACMO regarding one of our members by completing and submitting the ACMO Complaint Form to the Executive Director at executivedirector@acmo.org. 

For Complaints About ACMO Associate Members:

We require our Associate Members (companies and individuals engaged in the supply of goods and services to the condo industry) to maintain high standards and ethical practices.  ACMO has an established process to address complaints brought to our attention. To file a complaint regarding one of our Associate members please complete and submit the ACMO Associate Complaint Form to the Executive Director at executivedirector@acmo.org.